Recognition of 5-star hotel – Conditions & Implementation procedures

Recognition of 5-star hotels helps improve reputation, attract high-end customers, and create a competitive advantage in the tourism market. This affirms service quality, classy facilities, and outstanding accommodation experience. To meet this standard, hotels need to meet strict conditions on amenities, security, service, and management. Follow the article below for more details.

Is it mandatory to apply for recognition as a tourist accommodation establishment?

According to the provisions of Clause 1 and Clause 2, Article 50 of the Law on Tourism 2017, organizations and individuals providing tourist accommodation services can voluntarily register to rank tourist accommodation establishments with competent state agencies.

Hotels, tourist villas, tourist apartments, and tourist accommodation ships are ranked according to national standards for ranking tourist accommodation establishments. Classes of tourist accommodation establishments include 01 star, 02 stars, 03 stars, 04 stars and 05 stars.

Thus, tourist accommodation establishments are not required to register for ratings. Any facility that wishes to be ranked must register with the competent authority.

Registering to rank a tourist accommodation facility and having it recognized will help the facility improve its reputation with customers, create a competitive advantage in the market and prove its service level.

Conditions to be recognized as a 5-star hotel

Based on TCVN 4391:2015: National Hotel Standards – 2015 ranking, to be recognized as a 5-star hotel, the hotel must meet the following conditions:

• Location, architecture;
• Comfortable equipment;
• Service and service quality;
• Managers and service staff;
• Environmental protection, food hygiene and safety and security, safety, fire and explosion prevention;

See detailed specific conditions to be recognized as a 5-star hotel: AT WIRE.

Note: The levels specified in the criteria must be met as the minimum level.

Documents for recognition of 5-star hotel according to regulations

Pursuant to the provisions of Clause 4, Article 50 of the Law on Tourism 2017, Point g, Clause 2, Article 18 of Circular 06/2017/TT-BVHTTDL, the application for 5-star hotel rating includes:

1. Application for recognition of tourist accommodation establishment class according to Form No. 07 Issued together with Circular No. 06/2017/TT-BVHTTDL, amended by point c, clause 5, Article 2 of Circular No. 13/2019/TT-BVHTTDL effective from January 20, 2020; Point a Clause 2 Article 2 Circular 04/2024/TT-BVHTTDL takes effect from August 20, 2024.
2. Self-assessment of the quality of tourist accommodation establishments according to the provisions of national standards on ranking tourist accommodation establishments.
3. List of managers and employees in tourist accommodation establishments.
4. Certified copies of diplomas, certificates, professional training certificates and certificates of working time in the tourism sector of managers and department heads in tourist accommodation establishments.

Procedures for recognizing 5-star hotels

According to Clause 5, Article 50 of the Law on Tourism 2017, the procedure for recognizing the class of tourist accommodation establishments is prescribed as follows:

• Organizations and individuals doing business in tourist accommodation services submit 01 sets of documents to the competent state agency specified in Clause 3 of this Article. In case the dossier is invalid, within 03 working days from the date of receiving the dossier, the competent state agency must notify in writing and clearly state the request for amendment and supplementation;
• Within 30 days from the date of receipt of valid documents, the competent state agency shall preside over and coordinate with socio-professional organizations in tourism to appraise and make a decision to recognize the class of tourist accommodation establishment; In case of non-recognition, it must be notified in writing and clearly state the reason.

The decision to recognize the class of tourist accommodation establishment is valid for 05 years. After the deadline expires, organizations and individuals providing tourist accommodation services that wish to re-register for re-classification of tourist accommodation establishments must re-implement the registration procedures according to law.

The sign recognizing the class of tourist accommodation establishment is mounted at the main door area of ​​the tourist accommodation establishment.

Service for recognition as a 5-star hotel in Long Phan

Achieving 5-star hotel standards not only affirms the brand’s class but also helps attract high-end customers, increase revenue and create a competitive advantage in the tourism market. However, the process of applying for 5-star recognition requires the hotel to meet a series of strict criteria on facilities, service quality, personnel and security, while also complying with a strict appraisal process from state management agencies.

Understanding these challenges, Long Phan provides consulting and support services for full 5-star hotel recognition, helping businesses complete documents quickly and fully meet the standards prescribed by the Ministry of Culture, Sports and Tourism. Our scope of services includes:

• Consulting on rating standards – Assessing the hotel’s current situation and providing guidance on requirements that need to be met.
• Support in completing documents – Drafting, checking and submitting documents requesting recognition as a 5-star hotel.
• Consulting on upgrading facilities – Proposing to improve infrastructure and equipment according to 5-star standards.
• Instructions for the appraisal process – Prepare to receive the inspection and evaluation team from the authorities.
• Monitor and process feedback – Work with regulatory agencies to resolve additional or adjustment requests.
• Receive accreditation decision – Support hotels to receive certification and update information on the tourism management system.

With a team of experienced experts, Long Phan is committed to providing optimal solutions to help hotels reach 5-star standards conveniently, saving time and costs. Our services not only help hotels improve quality but also ensure legal compliance and build a solid reputation in the luxury accommodation market.

Being recognized as a 5-star hotel brings many outstanding benefits, from enhancing reputation, attracting high-end customers to sustainable revenue growth. This is also an opportunity for the hotel to affirm its service quality and make its own mark on the tourism market. Make sure your hotel meets all standards and complete procedures quickly by contacting Long Phan via the hotline 0906735386 for detailed support!