E-commerce App: Registration and operation procedures

E-commerce Apps are becoming a popular online business trend, bringing many benefits to both businesses and consumers. However, to operate legally, businesses need to clearly understand the e-commerce app registration process. This article will provide detailed information about the e-commerce app, benefits, registration process, and support services from Long Phan.

What is an e-commerce app?

According to Clause 3, Article 3 of Circular 59/2015/TT-BTC, an e-commerce app, also known as an e-commerce service provision application, is an e-commerce application on mobile devices developed by merchants, an organization established to provide an environment for traders, other organizations, and individuals to conduct commercial activities.

Popular types of e-commerce apps:

• Application of e-commerce trading floor;
• Online auction application;
• Online promotional application.

Benefits of e-commerce apps

For businesses:

• Market expansion: Reach potential customers on a large scale, overcoming geographical limitations.
• Enhance brand recognition: Build a professional, modern image and increase customer awareness of the brand.
• Increase revenue: Provide effective sales channels, promote sales and business growth.
• Improve customer experience: Personalize the shopping experience, create convenience and increase customer satisfaction.
• Cost savings: Minimize operating costs compared to traditional business models.

For consumers:

• Convenient: Shop anytime, anywhere with just a smartphone.
• Diverse options: Easily compare prices, find products, and services that suit your needs.
• Save time: The purchasing process is quick and simple.
• Receive many incentives: Access attractive promotions and discounts.

E-commerce app registration process

According to the provisions of Article 14 and Article 15 of Circular 59/2015/TT-BTC issued by the Ministry of Finance on December 31, 2015, businesses need to take the following steps to register an e-commerce app:

Registration documents

To register an e-commerce app, businesses need to prepare complete documents according to regulations, including:

1. Application for registration of application to provide e-commerce services (according to the Form in the Appendix issued with this Circular).
2. Authenticated copy of establishment decision (for organizations), business registration certificate, investment certificate or investment license (for traders).
3. Project for providing e-commerce services.
4. Regulations governing the operation of applications providing e-commerce services.
5. Sample service contract or cooperation agreement between traders and organizations that own applications providing e-commerce services and traders, organizations and individuals participating in buying and selling or organizing auctions and promotions for goods and services on that application.
6. General transaction conditions apply to buying and selling activities or organizing auctions and promotions of goods and services on the application (if any).

Implementation steps

Pursuant to Article 15 and Article 16 of Circular 47/2014/TT-BCT issued by the Ministry of Industry and Trade on December 5, 2014, receiving and processing e-commerce app registration documents is done online at E-commerce Operations Management Information Portal website (www.online.gov.vn), specifically as follows:

Step 1: Register an account

Visit the website www.online.gov.vn and register an account by providing information about the business: company name, tax code, business field, headquarters address, contact information.

Step 2: Get a login account

Within 3 working days, the Ministry of Industry and Trade will send an email notifying the account registration results with one of the following contents:

• If the account registration information is complete, the trader or organization will be granted an account to log into the system and proceed to Step 3;
• If account registration is refused or additional information is requested, traders and organizations must re-register or supplement information as requested.

Step 3: Submit online application

Log in to the system, select the “Register for applications providing e-commerce services” function, declare information according to the form and attach a scanned copy of the profile.

Step 4: The Ministry of Industry and Trade processes the application

Within 7 working days, the Ministry of Industry and Trade will email feedback on the results of application processing with the following contents:

• Confirm complete and valid registration documents and request traders and organizations to continue with Step 5;
• Notification of invalid registration documents or request for additional information. Then traders and organizations return to Step 3 to re-declare or supplement information and documents as requested.

Step 5: Submit a valid paper application

After receiving notice confirming the validity of the online application, the enterprise needs to send the complete paper registration application to the Department of E-commerce and Digital Economy – Ministry of Industry and Trade. Note: Information on the paper application must match the information declared online.

Step 6: Confirm registration

The Department of E-Commerce and Digital Economy will review paper documents and compare them with information declared online. If the application is valid, the Department will confirm the registration for the business within 5 working days.

Step 7: Add code “Registered”

After confirming registration, the Ministry of Industry and Trade will send the code to the business to attach to the website, displaying the “Registered” icon. When users click on this icon, they will be redirected to the business’s registration information page on the E-commerce Operations Management Portal.

Consulting services and support for e-commerce app registration at Long Phan

To ensure the registration process goes smoothly and quickly, customers can use e-commerce app registration support and consulting services at Long Phan.

Long Phan’s services include:

• Consulting on conditions and procedures for registering e-commerce apps.
• Support in drafting registration documents, ensuring compliance with regulations.
• Representing customers to carry out registration procedures with state agencies.
• Consulting and answering problems during the e-commerce app registration process.

Registering an e-commerce app is an important step for a business to operate a legal online business. Customers need to carefully study the regulations and prepare complete and accurate documents. For advice and support, please contact the hotline: 0906735386 to receive the best guidance and support.