Recognition of Tourist Healthcare Establishments

The Recognition of Tourist Healthcare Establishments is a process to ensure service quality, safety for tourists, and enhance the prestige of enterprises in the tourism-healthcare sector. This article by Long Phan Consulting Company analyzes this procedure in detail according to the latest regulations!

Conditions for Recognition

To be recognized as a healthcare service establishment meeting tourist service standards, clients must meet the conditions stipulated in Point l, Subsection 13, Section B, Part II of Administrative Procedures amended and supplemented in the Tourism sector issued with Decision No. 1998/QD-BVHTTDL dated July 22, 2024. Specifically:

• Business Compliance: Have business registration and ensure business conditions for healthcare services as prescribed by law.
• Reception: Have a reception area and a place for keeping personal belongings.
• Process & Facilities: Have internal rules and processes in Vietnamese, English, and other languages (if needed); possess facilities and equipment suitable for each type of healthcare service.
• Personnel: Have medical staff, technicians, and service staff suitable for each healthcare service.
• Service Attitude: Staff must have a civilized and polite service attitude; wear uniforms and name tags.
• Pricing: List prices and sell at the listed prices.
• Hygiene: Have clean toilets with ventilation and adequate lighting.

>>>See more at: What Should Startups Consider When Starting a Tourism Business?

Procedural Sequence

The procedural sequence for the Recognition of Tourist Healthcare Establishments is stipulated in Subsection 13, Section B, Part II of Administrative Procedures amended and supplemented in the Tourism sector issued with Decision No. 1998/QD-BVHTTDL. Specifically:

Required Dossier Components

Clients need to prepare 01 dossier set, including:

1. Request Application: Application for recognizing the establishment as meeting tourist service standards (Form No. 10, Appendix II issued with Circular No. 06/2017/TT-BVHTTDL, amended by Circular No. 04/2024/TT-BVHTTDL).
2. Explanatory Document: A document proving the capability to meet tourist service standards.

Dossier Requesting Recognition of Tourist Healthcare Establishments

Submission Methods

Clients can submit the dossier via one of the following 03 methods:

• Directly at the headquarters of the Department.
• Via the electronic environment (if the provincial system allows).
• Via postal service.

Process for Recognition

The process for the Recognition of Tourist Healthcare Establishments comprises 02 steps as follows:

Step 01: Organizations or individuals conducting healthcare service businesses submit the dossier to the Department of Tourism/Department of Culture, Sports and Tourism where the business establishment is located.

Step 02: After receiving a valid dossier, the Department of Tourism/Department of Culture, Sports and Tourism appraises and recognizes the establishment; in case of non-recognition, a written response stating clear reasons must be provided.

Appraisal Fee

According to Point i, Subsection 13, Section B, Part II of Decision No. 1998/QD-BVHTTDL, the fee for implementing the Recognition of Tourist Healthcare Establishments procedure is 1,000,000 VND/dossier.

Long Phan Consulting Services

Being recognized helps enterprises affirm their prestige and quality. Long Phan Consulting Company provides comprehensive consulting and support services:

• Survey & Assessment: Evaluating the actual status of facilities, personnel, and legal records against statutory standards.
• Consultation: Advising on solutions to fix or supplement missing/substandard facilities and documents.
• Guidance: Instructing clients to provide necessary information and documents.
• Drafting: Preparing the dossier according to legal regulations.
• Representation: Submitting the dossier to the competent state agency and tracking progress.
• Support: Assisting in explanations or dossier supplementation if requested.
• Result Hand over: Receiving and delivering the result to the client.

Common Inquiries

Processing Timeframe 20 working days 

From the date of receiving a valid dossier. (Legal Basis: Point d, Subsection 13, Section B, Part II, Decision No. 1998/QD-BVHTTDL).

Applicable Subjects 

Organizations and individuals conducting healthcare service businesses may voluntarily register for recognition with the competent state agency.

Validity of Decision 

The Decision on Recognition is valid for 03 years. (Legal Basis: Clause 5, Article 56, Law on Tourism 2017).

Renewal Procedure 

After expiration, organizations/individuals wishing to re-register must follow the procedures in Clauses 2, 3, and 4, Article 56 of the Law on Tourism 2017.

Revocation 

If an inspection reveals the establishment no longer meets the tourist service standards, the Recognition Decision will be revoked. (Legal Basis: Clause 6, Article 56, Law on Tourism 2017).

Conclusion

The Recognition of Tourist Healthcare Establishments is a vital step to affirm service quality. If you need support, please contact Long Phan Consulting Company via hotline 1900.63.63.89 for quick assistance!