Recognition of Tourist Shopping Establishments

The Recognition of Tourist Shopping Establishments is a process to confirm service quality, a safe shopping environment, and the ability to meet tourist needs according to legal regulations. This article by Long Phan Consulting Company details the conditions, dossier, and implementation process for this procedure.

Conditions for Recognition

Clients wishing to implement the Recognition of Tourist Shopping Establishments procedure must ensure compliance with the criteria stipulated in Point l, Subsection 14, Section B, Part II of Administrative Procedures amended and supplemented in the Tourism sector issued with Decision No. 1998/QD-BVHTTDL dated July 22, 2024. Specifically:

• Business Compliance: Have business registration and ensure business conditions for goods as prescribed by law.
• Product Information: Have clear information regarding the origin and quality of goods.
• Pricing: List prices and sell at the listed prices.
• Service Attitude: Staff must have a civilized and polite service attitude.
• Facilities: Have clean toilets with ventilation and adequate lighting.

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Required Dossier Components

According to Point c, Subsection 14, Section B, Part II of Administrative Procedures issued with Decision No. 1998/QD-BVHTTDL, to implement the Recognition of Tourist Shopping Establishments procedure, clients need to prepare 01 dossier set, including:

1. Request Application: Application for recognizing the establishment as meeting tourist service standards (Form No. 10, Appendix II issued with Circular No. 06/2017/TT-BVHTTDL dated December 15, 2017, amended by Point b, Clause 1, Article 2 of Circular No. 04/2024/TT-BVHTTDL dated June 26, 2024).
2. Explanatory Document: A document proving the capability to meet tourist service standards.

Submission Methods

After preparing the full dossier, clients can submit it to the Department of Tourism or the Department of Culture, Sports and Tourism via one of the following methods:

• Directly or via post to the headquarters of the Department.
• Electronically if the provincial administrative procedure information system has implemented online reception.

Procedural Sequence

The sequence is detailed in Point a, Subsection 14, Section B, Part II of Administrative Procedures issued with Decision No. 1998/QD-BVHTTDL, including 02 steps:

Step 1: The organization/individual conducting the shopping service business submits the dossier to the Department of Tourism/Department of Culture, Sports and Tourism where the establishment is located.

Step 2: After receiving a valid dossier, the Department appraises and recognizes the establishment. In case of non-recognition, a written response stating the reasons must be provided.

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Long Phan Consulting Services

Being recognized as a shopping service establishment meeting tourist standards not only helps enterprises affirm their prestige but also opens opportunities to attract tourists and cooperate with travel agencies. Long Phan Consulting Company provides comprehensive consulting and support services:

• Survey & Assessment: Evaluating the actual status of facilities, operational processes, and legal records against statutory standards.
• Consultation: Advising on solutions to fix or supplement missing/substandard facilities and licenses.
• Guidance: Instructing clients to provide necessary information and documents.
• Drafting: Preparing the dossier according to legal regulations.
• Representation: Submitting the dossier to the competent state agency and tracking progress.
• Support: Assisting in explanations or dossier supplementation if requested.
• Result Handover: Receiving and delivering the result to the client.

Common Inquiries

Appraisal Fee

1,000,000 VND/dossier. (Legal Basis: Subsection 14, Section B, Part II, Decision No. 1998/QD-BVHTTDL).

Applicable Subjects

Organizations and individuals conducting shopping service businesses may voluntarily register for recognition with the competent state agency.

Benefits of Recognition

According to Article 57 of the Law on Tourism 2017, recognized establishments enjoy:

• Inclusion in the national tourism promotion database.
• Priority participation in tourism promotion activities organized by state agencies.
• Right to display the signboard meeting tourist service standards to attract customers.

Processing Timeframe 20 days

From the date of receiving a valid dossier. (Legal Basis: Point d, Subsection 14, Section B, Part II, Decision No. 1998/QD-BVHTTDL).

Post-Recognition Obligations

Establishments must maintain business conditions and tourist service standards throughout their operation as per Clause 4, Article 57 of the Law on Tourism 2017.

Result of Procedure

Clients will receive the Decision on Recognition of the shopping service establishment meeting tourist service standards.

Conclusion

The Recognition of Tourist Shopping Establishments is a vital step to affirm service quality and build trust. If you need support, please contact Long Phan Consulting Company via hotline 1900.63.63.89 for quick assistance!